Top Priorities for Enterprises Engaging Managed Service Providers


Half of Executives Say They Foresee Moving Toward 100 Percent MSP Engagement













Join EMA Managing Research Director Jim Frey, Nimsoft VP of Strategy and Business Development Santhana Krishnan, and Denovo Service Delivery Director Jeff Wilson for a discussion on the results of a recent EMA survey uncovering what and why enterprises outsource IT to MSPs. They provide hints and tips for mid to large sized enterprises based on how their peers are getting value from these relationships today.

Highlights of the survey include:

  • The most common management functions currently outsourced to MSPs were Storage/Recovery (56%) and Service Desk/Help Desk (44%).
  • Of those planning additional MSP outsourcing of management functions, Service Desk/Help Desk was the most common priority.
  • A majority of respondents who have currently engaged an MSP indicated that Virtual Servers (68%), Data Center Infrastructure (61%), and Physical Servers (56%) are under MSP management.

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