Keeping it simple – 3 questions to ask when considering changing your current service desk solution:
- What does the business really need?
- How much ITIL is enough?
- How do you choose the right SaaS solution?
Join Pink Elephant Executive Vice President George Spalding and Nimsoft Service Desk expert Ken Jochims to understand how to apply the K.I.S.S. methodology to your service desk implementation.
Reserve your place for the May 15th webcast at 9:00 Pacific (11 Central, 12 Eastern, 5 UK)
Register and receive the post-event recorded webcast if you miss it live.
Keeping Service Desk Simple
Featuring George Spalding of Pink Elephant
George Spalding,
Executive VP
Pink Elephant
Ken Jochims
Nimsoft Service Desk
Product Marketing
Nimsoft
About George Spalding
George Spalding is co-author of ITIL® V3’s Continual Service Improvement core volume, and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
About Ken Jochims
Ken Jochims, product marketing manager for Nimsoft has twenty years of marketing and strategy experience supporting Service Management and Customer Support markets. In those twenty years, he has held product marketing roles for IT service management and CRM solutions including CA Technologies, Remedy/BMC, Kana and several startups.
WEBCAST
May 15 at 9:00 Pacific (11 Central, 12 Eastern, 5 UK)
