Free eBook
Definitive Guide to
Creating Unified IT Monitoring
and Management in Your Environment
By Don Jones
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The Definitive Guide to Creating Unified IT Monitoring and Management in Your Environment
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Definitive Guide to Creating Unified IT Monitoring and Management in Your Environment
Chapter 1:
Managing Your IT Environment: Four Things You May Be Doing Wrong
In this chapter, you’ll explore the underlying processes that most organizations continue to rely upon, and look at distinct problems that arise directly from those processes. We’ll use those problems as a driving theme for the remainder of the book as we seek to develop new processes to fix those problems and improve our IT management.
Chapter 2:
Eliminating the Silos in IT Management
This chapter explores what we can do to solve the problems outlined in chapter 1 and create a more efficient, unified IT environment.
Chapter 3:
Connecting Everyone to the IT Management Loop
This chapter looks at bringing everyone—users, managers, IT professionals, and more—into the loop can create significant benefits as well as reduce the tendency to fall back into discipline‐based silos.
Chapter 4:
Monitoring: Look Outside the Datacenter
This chapter reviews monitoring technical counters vs. the end user experience, how the EUE drives better SLAs, synthetic transactions, transaction tracking, from the EUE to the root problem, agent vs agentless marketing, monitoring what isn't yours, and why you need to monitor everything.
Chapter 5:
Turning Problems into Solutions
In this chapter, Don addresses a fundamental problem that all organizations seem to struggle with: repeatability. In other words, once you've solved a problem, how can you solve it more quickly if it happens again in the future? We'll look at turning problems into solutions and improving service deliverability in the future.
Chapter 6:
Unified Management, Illustrated
Author Quote
“I’m continually seeing my customers using the same IT monitoring and management approaches that I first used myself more than two decades ago.
The technologies we’re using have improved markedly since then, so why are we still managing, monitoring, and troubleshooting the same old way?
This book is about breaking down walls and silos, and really focusing on improving services through new levels of integration and a revised philosophical approach to IT management. I’m sharing the stories of my own customers to help illustrate the problems I see, and to propose solutions that are already proving valuable in production environments.”
